While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really caught my attention. After the usual name and email fields on the form, I saw a text box labelled “Adjustments”. Inside the box, placeholder text stated: Please tell us if you require any adjustments for this event e.g. dietary, access, assistance, alternative formats, interpreters or disabled parking I think using the term adjustments and the language of the placeholder text is neutral. This could be far less stigmatising than the label of “Disabilities”, “Accessibility”, or “Special Needs”, and much more inclusive. The article is on the Business Disability Forum website. The event for this registration…
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Once again the day came to pass where all fans of User Experience descended on the campus of the IT University of Copenhagen to talk UX, eye-tracking, card-sorting, service design, touchpoints, CX, CJM, UX, SUS, UCD, and all the other magic incantations they knew so well from their lives in the Real World. Now, they could meet, talk, and network with others of their own kind. It was once again time for … the UX Camp CPH! Ah, it was good to be back in ITU and its big open space today for Day 1 of the fourth iteration of UX Camp CPH. It was good to see familiar faces and meet new ones. We had three speakers lined up for this evening. All eyes were on the first speaker, Jonas Priesum from The Eye Tribe. He spoke about eye-tracking technology and areas for its potential use. I thought there…
2 CommentsI am so annoyed with Twitter’s changes to the quoted tweet that I actually decided to write a blog post about it! I posted a mild rant on Twitter the other day about the change to quoting a tweet: What is with the new quote style on #Twitter iOS app? Is quoted tweet an image?? If yes, that’s bad for accessibility. If you view that link, you will see a long discussion mostly in Danish. From my other account, @accesstechcomm, I retweeted my mild rant. There, I got a reply from @patrick_h_lauke where he said it IS announced reasonably using VO (though getting some funky focus/context issues it seems), so not just image Funky seems to be an inappropriate word to use with a user experience. (VO is VoiceOver, the built-in (built-in!!) screenreader on Apple products.) It was a relief to find @aardrian’s blog post about the quoted tweet thing…
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