While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really caught my attention. After the usual name and email fields on the form, I saw a text box labelled “Adjustments”. Inside the box, placeholder text stated: Please tell us if you require any adjustments for this event e.g. dietary, access, assistance, alternative formats, interpreters or disabled parking I think using the term adjustments and the language of the placeholder text is neutral. This could be far less stigmatising than the label of “Disabilities”, “Accessibility”, or “Special Needs”, and much more inclusive. The article is on the Business Disability Forum website. The event for this registration…
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My Ignite talk on the first day of UX Camp CPH was a success! Here is the transcript. The video is available on Slideshare and is embedded at the end of the transcript. All images are described here in parentheses for each slide. If there is an RM before the word “image”, it means the images come from Rosenfeld Media’s Flickr account where they are CC by 2.0. All other images are my own or from Wikimedia Commons . The text here is my guess as to what I said! It was based on some key words, but somewhat spontaneous and changed over the many times I practiced! Slide 1 Hi. We are going to talk about user experience over today and tomorrow here, in case you hadn’t noticed. I want to talk about accessible user experience. I have a few minutes to discuss this. You have a lifetime to…
Comments closedWhew! What an amazing day and a half at the 2013 edition of UX Camp CPH. I contributed 5 minutes to the start of the event. I volunteered to be a part of the team that Ole Gregersen assembled for a mini-Ignite! session on the Friday evening. My 20 slides are posted on Slideshare and at the bottom of this post. I want to say thank you to those people who came up to me and continued the conversation that I started. It was lovely to meet all of you, and I look forward to hearing more about your ideas and experiences. Without further ado, I present the script that I used to practice my presentation – 15 seconds for each of the 20 slides. I prepared a script, then made notes as I practised, and finally, I made more tweaks mentally as I gave the presentation. This is my…
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